In the current year, the airlines of the Lufthansa Group have so far reimbursed over three billion euros to a total of over seven million customers (as of 30 September 2020).
See also: Lufthansa will not retire the 747-8 and says it will be its “flagship” after the crisis.
The number of ticket refunds still open fell to around 700,000 transactions worth around 350 million euros.
See also: Lufthansa will not resume flights to Panama until 2021.
Constantly changing travel restrictions and current political decisions are forcing Lufthansa to make frequent and extensive changes to flight schedules at short notice. This leads to unavoidable flight cancellations. The associated refund applications are processed as quickly as possible. Therefore, the number of open refund applications will continue to develop dynamically, decrease further in the coming weeks, but will not reach zero.
Customers can also flexibly adjust their travel plans. All fares of Lufthansa, SWISS, Austrian Airlines and Brussels Airlines can be rebooked as often as required without incurring charges. This applies worldwide for new bookings on short, medium and long-haul routes.
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