Delta and Aeromexico launch touchless check-in, powered by SkyTeam technology.
Traveling on an itinerary that includes flights on both Aeromexico and Delta Air Lines is getting easier thanks to seamless technology introduced by the two SkyTeam member airlines. Travelers can now check in digitally and get their boarding passes through either airline’s self-service channels, then go directly to security without needing to use a kiosk or see an agent, offering a faster, touchless airport experience.
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Aeromexico and Delta are the first members to implement the alliance-first technology powered by SkyTeam’s Digital Spine. The innovation connects the two airlines’ digital systems, making it easier than ever for travelers on multi-carrier itineraries. Customers can check-in via either airline’s self-service channels, regardless of which airline is operating the flights.
It is estimated that the use of seamless technology between Aeromexico and Delta will positively impact more than 50,000 customers each month, helping to reduce stress and minimize queues at the airport.
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Aeromexico customers traveling on Delta were the first to experience the touchless travel technology last year. Since then, more than 300,000 customers have already successfully used the service, paving the way for a wider rollout of the technology across more SkyTeam members in 2022.
Alliance Board SkyTeam Chairman Walter Cho said: “SkyTeam’s innovative technology is digitizing the travel experience to increase health safety and convenience by avoiding the need to wait in line. Through our mission to be the most seamless global alliance, we are creating a raft of tools that keep customers informed and ready to fly, giving them greater confidence when traveling internationally. We are working fast to implement this new check-in technology across most members in 2022.”
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