In order to align with industry standards worldwide and always thinking about the safety of all its passengers, Avianca updated its Pet Transportation Policy, which came into effect on February 1, 2023.
The adjustments include:
- Conditions for the transportation of emotional support dogs in cabin:
- Have a maximum weight of 10 kg including the crate, in which they must be transported during the entire flight.
- The carrier must be flexible, comfortable for the pet and must be located under the seat in front of the passenger.
- The dimensions of the carrier must not exceed 55cm in length, 35cm in width and 25cm in height.
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Emotional support dogs weighing more than 10kg, will travel in the hold inside the crate, provided by the passenger, free of charge and with all the conditions that guarantee a safe trip. It is important to clarify that dogs and cats of brachiocephalic breeds are not transported in the hold; for this reason, only those that comply with the weight limit of 10kg and the conditions to travel in the cabin will fly.
- General conditions for the transport of animals:
- All passengers must make travel reservations for their pets (dogs, cats, service dogs, etc.) at least 48 hours prior to the departure of their flight, through the Call Center.
- Transportation of pets is subject to availability, with a limit of 6 in cabin per flight. Transportation in the hold is also subject to availability depending on the type of aircraft.
“At Avianca, our priority is to guarantee safety in all operations. We decided to update our policy based on the industry’s experience, so that both passengers and animals travel well and, above all, safely,” said Frederico Pedreira, Avianca’s Chief Operating Officer.
Recommendations for pet travel in cabin and hold:
- Have all documents to comply with the sanitary requirements of origin, connection and destination.
- There must be a responsible period of familiarization and training of pets with their crate to ensure a safe and quiet trip in the cabin or hold.
- The client may carry a travel kit with all the elements (dishes, leashes, among others) necessary to travel with the pet.
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