The Spanish airline Iberia, committed to leading innovation and promoting accessibility, has launched the app “Háblalo Iberia,” a tool designed to enhance the travel experience for people with communication difficulties.
What is “Háblalo Iberia”?
The app, developed in collaboration with the Argentine startup Asteroid Technologies, is a customized version of the original “Háblalo” platform. It allows users to interact autonomously and comfortably during their travel experience.
Key Features:
- Text-to-speech and speech-to-text transcription: Ideal for individuals with hearing or speech impairments.
- Translation into eight languages: Facilitating communication on an international level.
- Communication through pictograms and keywords: Specifically designed for travel-related situations.
- Step-by-step guide: Provides detailed information from check-in to arrival at the destination.
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The best part is that “Háblalo Iberia” can be used offline and is available for free on the Play Store (Android) and the Apple Store (iOS).
A Commitment to Inclusion
Globally, more than 500 million people face daily barriers due to communication difficulties. By partnering with Asteroid Technologies, Iberia aims to bridge this gap and provide a more inclusive travel experience. The app’s development involved active participation from users with diverse needs to ensure its effectiveness and functionality.
Iberia’s Accessibility Plan
“Háblalo Iberia” is just one of the initiatives within the airline’s accessibility plan, which strives to continuously improve services for individuals with physical, visual, auditory, and cognitive disabilities.
Highlighted Measures:
- Specialized support in its call center: To address specific queries.
- Detailed information on its website: Covering topics such as airport assistance, traveling with guide dogs, and handling wheelchair batteries.
- Collaborations with expert organizations: Including Envera, the Spanish Paralympic Committee, and Fundación ONCE, among others.
This comprehensive approach is based on months of work, user interviews, and consultations with specialized entities. According to Iberia, this is just the first phase of a plan that will continue to expand throughout the year.
By adopting this technology, Iberia reaffirms its position as a leader in social impact and accessibility within the aviation industry. With “Háblalo Iberia,” the company not only offers excellent service but also demonstrates a genuine commitment to inclusion and the well-being of its customers.
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Plataforma Informativa de Aviación Comercial líder en América Latina.