Air France is strengthening its commitment to digital transformation and customer service with five new features designed to make travel smoother and more comfortable, from booking to arrival at the destination.
Priority for Short Connections at Paris-Charles de Gaulle
Starting in August 2025, Air France-KLM and Groupe ADP are implementing an automatic priority system for passengers with tight connections at Paris-Charles de Gaulle Airport.
When the layover time falls below a threshold (e.g., 45 minutes between Toulouse and New York-JFK, from Terminal 2F to 2E Hall K), the passenger receives an SMS and email granting priority access at security and border checks.
Soon, these notifications will also be sent via the Air France app and WhatsApp. Upon scanning the boarding pass, Groupe ADP staff are alerted and facilitate a swift passage, optimizing every minute. This measure, called the Short Connection Pass, is the first tangible result of the Connect France alliance.
Easier Connections via WhatsApp
Since February 2025, select passengers connecting through Paris-Charles de Gaulle and Amsterdam-Schiphol receive step-by-step assistance via WhatsApp, provided they opted in for notifications during check-in.
The message includes a link to a personalized page with key details: boarding gate, estimated transfer time, walking time, and next steps. This pilot service already benefits nearly 2,000 connecting travelers each month.
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Greater Autonomy for Wheelchair Users
In 2024, over 690,000 passengers with disabilities traveled with Air France. For the Paris Paralympic Games, the airline introduced a process allowing manual wheelchair users to retain their chairs until boarding and retrieve them upon landing.
Since March 2025, this practice offers greater independence and comfort, with plans to extend it to electric wheelchairs by year-end. Additionally, special labeling indicates lifting points to ensure careful handling.
Online Document Scanning
Since March 2025, online check-in has been simplified: passengers can scan their passport or ID with their mobile camera, and the data is automatically added to their booking. Over 3 million documents have been processed since launch.
The system also allows saving them to the customer’s profile for future trips, eliminating duplicate processes and reducing errors.
Flight Tracking on iOS
Available since December 2024, this feature displays flight information on the iPhone lock screen or Apple Watch up to four hours before departure: boarding gate, departure time, and a countdown until arrival.
Even without onboard internet, the data remains accessible up to one hour after landing. Between 70,000 and 90,000 passengers use this tool daily.
These initiatives confirm that Air France doesn’t just transport passengers—it delivers a more efficient, personalized, and tailored travel experience for every traveler.
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Un apasionado por la aviación, Fundador y CEO de Aviación al Día.