IndiGo Under Scrutiny by India’s Antitrust Authority After Mass Flight Cancellations
The low-cost airline IndiGo faces new regulatory scrutiny in India following a wave of cancellations that disrupted air travel across the country. The competition authority confirmed it is analyzing potential violations of antitrust rules, in a context marked by operational disruptions, fare increases, and a highly concentrated market.
Preliminary Investigation into Alleged Anti-Competitive Practices
The Competition Commission of India reported that it formally took notice of a complaint filed against IndiGo regarding recent disruptions on various routes. The regulator decided to proceed with an initial assessment, although it avoided revealing specific details about the allegations.
According to standard procedure, this first analysis could lead to a deeper investigation if signs of irregularities are detected. In that scenario, the process could conclude with financial penalties if improper conduct by the airline operator is proven.
Mass Cancellations and Planning Failures
Earlier this month, the company canceled around 4,500 flights due to poor planning of pilot schedules. The situation left tens of thousands of people stranded and triggered one of the biggest crises in Indian aviation in recent times.
→ IndiGo Reports Larger-Than-Expected Losses in Last Quarter
The impact on the market was immediate. During the days of cancellations, fares increased significantly, leading the government to impose temporary caps on ticket prices to protect affected users.
Allegations of Abuse of Dominant Position
One of the complaints, reviewed by Reuters, alleges that IndiGo canceled scheduled services and subsequently offered alternative seats at much higher prices. The complaint was filed by lawyer Kartikeya Rawal, who stated that after his ticket was canceled, the cost of the replacement was considerably higher.
This claim is supported by the airline’s weight in the domestic market. IndiGo controls over 60% of India’s domestic traffic, a market share that strengthens questions about a potential abusive use of its position.
A Market Close to a Duopoly
The recent disruptions highlighted the risks of an almost duopolistic structure in what is already the world’s fastest-growing aviation market. IndiGo and Air India together account for over 90% of the domestic market share, a reality that amplifies any operational problem and its effects on passengers and fares.
The Competition Commission offered no additional comments beyond the official statement. However, the legal framework allows for ordering detailed inquiries when it is considered that sufficient grounds exist to proceed.
Airline’s Response
Historically known for its punctuality, IndiGo publicly apologized for the cancellations. The company described the episode as a “stain” on its operational track record, admitting the damage caused to its reputation amid the crisis.
As the regulator’s analysis continues, the case is shaping up to be a key test for competition oversight in Indian aviation and for the balance between operational efficiency, market concentration, and consumer protection.
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