On November 25, the Lufthansa Group inaugurated its renovated Premium check-in area in Terminal 1, Hall A of Frankfurt Airport. The goal is clear: to offer First Class travelers, HON Circle members, Senators, and Star Alliance Gold customers a modern environment that optimizes every step before their flight. The facility combines comfort and agility to enhance the welcome for users of the group’s services.
Francesco Sciortino, Hub Manager Frankfurt & Accountable Manager Lufthansa Airlines, emphasized that the passenger guides every decision of the company. He pointed out that this space combines comfort, speed, and personalized service at the highest level. He also stated that the reopening represents a milestone in the cooperation between Lufthansa and Fraport, and that both entities are driving infrastructure designed to elevate the airport experience.
For her part, Stephanie Pudwitz, Head of Central Infrastructure Management at Fraport AG, highlighted the value of collaboration with the group. She affirmed that the result demonstrates how joint work can generate innovative solutions, and that the design reflects the needs expressed by Lufthansa. According to the executive, this concept sets new standards of comfort and service for those passing through Frankfurt.
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A User-Experience Focused Design
Spacious Zone with Practical Advantages
One of the most striking elements is a spacious area that incorporates changing rooms, ideal for a quick outfit change or reorganizing luggage. This addition responds to frequent requests from travelers. The ambiance includes high tables with charging points and comfortable seating, allowing for a brief meeting before heading to security. Direct access from the P31 parking garage, located next to the building, adds smoothness to the journey.
Personalized Service at Every Stage
The new service counters are staffed by personnel prepared to handle specific requirements. Furthermore, the airline’s team assists at exclusive baggage drop-off machines to expedite the check-in of suitcases. The offering combines contemporary aesthetics, individualized treatment, and practical elements like an independent waiting room and changing areas, making the stay more flexible for those flying with Lufthansa Group Airlines.
Service Offering is Completed with a Renovated Business Lounge
Status customers and those traveling in Business Class can once again access the Lufthansa Business Lounge located at gate A13. After a brief period of renovation work, the space has been reintegrated into the group’s overall offering and provides options to relax, work, or make final preparations before boarding.
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