{"id":177914,"date":"2025-08-14T14:00:21","date_gmt":"2025-08-14T14:00:21","guid":{"rendered":"https:\/\/aviacionaldia.com\/?p=177914"},"modified":"2025-08-14T22:22:37","modified_gmt":"2025-08-14T22:22:37","slug":"panama-tocumen-airport-receives-level-2-accreditation-in-passenger-experience","status":"publish","type":"post","link":"https:\/\/aviacionaldia.com\/en\/2025\/08\/panama-tocumen-airport-receives-level-2-accreditation-in-passenger-experience.html","title":{"rendered":"Panama: Tocumen Airport Receives Level 2 Accreditation in Passenger Experience"},"content":{"rendered":"\n

The Tocumen International Airport (Panama)<\/strong> has been awarded Level 2 accreditation in the “Airport Customer Experience Accreditation” program by the Airports Council International (ACI). This achievement reaffirms its commitment to providing a world-class experience for the millions of passengers who pass through its terminals each year.<\/p>\n\n\n\n

What Does Level 2 in Passenger Experience Mean?<\/h2>\n\n\n\n

ACI\u2019s Customer Experience Accreditation is a globally recognized program that evaluates how airports manage their customers’ experience. It consists of five levels, each representing a higher degree of maturity in strategy, implementation, and passenger-focused culture.<\/p>\n\n\n\n

The process involves audits and training that cover everything from employee engagement to the active participation of airlines and authorities. It is also the only program in the industry that offers a comprehensive 360\u00b0 view of traveler experience management.<\/p>\n\n\n\n

Tocumen: Latin America\u2019s Strategic Hub<\/h2>\n\n\n\n

With an average daily flow of 57,000 passengers and over 20 million travelers annually, Tocumen maintains its leadership as the main connecting hub in Latin America and the Caribbean. Currently, 74% of its passengers are on intercontinental connecting flights.<\/p>\n\n\n\n

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This position is supported by the operations of 15 commercial airlines connecting to 90 global destinations, which requires maintaining excellence standards and investing in innovative projects to enhance the travel experience and strengthen regional tourism.<\/p>\n\n\n\n

Innovations to Improve Every Connection<\/h2>\n\n\n\n

In an environment where every minute counts for those making layovers, the Airport Services Department deploys solutions ranging from smart signage to personalized assistance in Terminals 1 and 2. Notable services include:<\/p>\n\n\n\n