{"id":180891,"date":"2025-11-03T16:30:30","date_gmt":"2025-11-03T16:30:30","guid":{"rendered":"https:\/\/aviacionaldia.com\/?p=180891"},"modified":"2025-11-03T23:02:53","modified_gmt":"2025-11-03T23:02:53","slug":"argentina-modernizes-complaint-system-for-air-transport-passengers","status":"publish","type":"post","link":"https:\/\/aviacionaldia.com\/en\/2025\/11\/argentina-modernizes-complaint-system-for-air-transport-passengers.html","title":{"rendered":"Argentina Modernizes Complaint System for Air Transport Passengers"},"content":{"rendered":"\n

The National Civil Aviation Administration (ANAC)<\/strong> has taken a decisive step towards modernizing Argentina’s commercial aviation system by implementing a new mechanism for managing passenger complaints. Through Resolution ANAC No. 774\/2025, the historic physical complaint book is being replaced by a more agile, accessible model aligned with current industry practices.<\/p>\n\n\n\n

End of an Era: Farewell to the Physical Book<\/h2>\n\n\n\n

For nearly thirty years, the complaint book endorsed by ANAC was the formal channel for air transport users to file their claims. However, increasing digitization and systematization of customer service processes have profoundly transformed the dynamics between passengers and airlines. In this new context, the physical format no longer reflected the actual volume and nature of interactions.<\/p>\n\n\n\n

A More Flexible and Modern System<\/h2>\n\n\n\n

The new regulation recognizes all complaint methods implemented by airlines\u2014both Argentine and foreign\u2014as valid, provided they meet the technical and accessibility requirements established by ANAC. From now on, companies must offer at least one channel for receiving complaints, which can be physical, electronic, or telephone-based. This channel must be free of charge, accessible, and easy to use.<\/p>\n\n\n\n

\u2192 Argentina: New Improvement Work Begins at Aeroparque Passenger Terminal<\/a><\/em><\/strong><\/p>\n\n\n\n

Each submission must generate a unique registration receipt and receive a response within a maximum period of thirty (30) business days.<\/p>\n\n\n\n

Obligations for Airlines<\/h2>\n\n\n\n

Airlines must comply with a series of additional requirements:<\/p>\n\n\n\n