Miami Airport earns global accreditation for accessibility
In recognition of its commitment to “prioritizing and ensuring an accessible, safe and inclusive travel experience for passengers with disabilities,” Miami International Airport (MIA) has been accredited by the Airports Council International (ACI) Accessibility Improvement Accreditation (AEA) program.
MIA is the first airport in Florida and the second in the United States to be accredited by the program, which was created by ACI in September 2022 based on existing international best practices and recommendations, including those in the ACI Airport and Persons with Disability Handbook.
→ Historic Pan Am Headquarters to be transformed into Miami Airport’s first private terminal
“We have worked tirelessly to meet and exceed the needs of our travelers with disabilities, which makes ACI’s accreditation of our accessibility services extremely gratifying. We are making additional improvements to our airport terminal, with the goal of providing greater customer satisfaction to all of our visitors”, Ralph Cutié, MIA Director and CEO said.
Within the last 10 years, MIA’s MyMIAccess program has launched a diverse menu of accessibility services, such as: the MIAair tour program, which allows passengers with disabilities the opportunity to practice the travel experience in a safe and controlled environment; accessibility lanes in its U.S. Customs and Border Protection (CBP) areas; wheelchair charging stations at 10 convenient locations; sunflower lanyards free of charge to travelers with hidden disabilities; multi-sensory rooms in its North and South terminals, where young passengers with cognitive and developmental disabilities can find a calming place to relax during the travel experience; the Aira Airport Network, a free mobile service that allows blind or low-vision travelers to receive navigation assistance at MIA; and seven service animal relief areas with indoor and outdoor locations.
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