Quito Airport, first in the Americas with highest distinction in passenger experience
Mariscal Sucre International Airport in Quito (Ecuador) became on Thursday the first in the Americas and the second in the world to receive the highest passenger experience accreditation granted by the Airports Council International (ACI).
At a press conference held at the airport terminal, the authorities of Mariscal Sucre and Quito celebrated the achievement of a distinction that until now only Incheon Airport in South Korea had received.
The ACI, the main global organization that promotes airport excellence, awards level 5 passenger experience accreditation to airports that meet high standards in their operations and services, as explained in a press release by Quiport, the concessionaire company that manages Mariscal Sucre.
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These airports must also undergo a comprehensive review and training process that promotes the development of their employees.
According to ACI’s criteria, this is currently the only accreditation that provides a global vision of the entire airport management in terms of customer experience and service.
Quiport’s president and CEO, Ramón Miró, indicated that “achieving level 5 has been a process of a few years of constant work since Quiport decided to participate in the program following its creation in 2018.”
“We then drew up a clear roadmap that allowed us to understand our starting point and plan management by identifying the critical points that make the passenger experience more positive,” commented Miró.
Weeks ago, Quito Airport was awarded for the seventh time at the World Travel Awards as the leading airport in South America.
With information from EFE
Plataforma Informativa de Aviación Comercial líder en América Latina.