Ezeiza Ministro Pistarini International Airport in Buenos Aires has just obtained Level 1 Customer Experience certification from ACI (Airports Council International).
This recognition positions Argentina’s main airport as one of the regional leaders in the continuous improvement of the passenger experience.
The certification reaffirms that customer experience is a priority for the airport, and is the result of management focused on exceeding passenger expectations and the commitment of Ezeiza staff to provide excellent service.This is the only accreditation program in the airport industry that provides a 360˚ view of customer experience management.
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“The fact that Ezeiza has obtained this ACI certification fills us with pride and is an incentive to continue working on the continuous improvement of the user experience,” said Daniel Ketchibachian, CEO of Aeropuertos Argentina 2000, the concessionaire that manages the airport.
Since 1998, the company has invested to incorporate new technologies and raise service standards. Part of these funds were specifically earmarked to improve the passenger experience.
The certification is valid until January 2025 and was obtained through exhaustive audits that included passenger surveys. The process was led by Luis Felipe de Oliveira, General Director of ACI.
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