Following the earthquakes recorded across several regions of Colombia on Monday, August 10, 2026, airlines Avianca, LATAM Airlines Colombia, and Wingo announced the immediate activation of passenger protection measures and fare flexibility for travelers with scheduled itineraries in the affected areas.
The measures aim to provide alternatives to passengers facing potential operational disruptions or transit difficulties to the country’s airport terminals.
Breakdown of Measures Adopted by Airline
Avianca
Avianca activated its passenger protection scheme for travelers holding confirmed tickets to fly on August 10, 2026, on domestic flights within Colombia. Available options, subject to availability and at no extra charge, include:
- Flight Rebooking: Option to change the flight date up to 15 days after the original departure date, exempt from change fees and fare differences.
- Rerouting: Itinerary modification through common points within Colombia without change fees or fare differences. Any ground transportation or alternative travel to or from the new destination must be covered by the passenger.
- Refunds: Request for a full ticket refund processed through standard company procedures.
These protections apply to both the affected segment and the return flight, whether booked on the same ticket or separately, provided both are operated by the airline. Avianca recommends checking flight status on its official website or mobile app prior to traveling to the airport.
→ Avianca Expands International Network with New Flights to Fort Lauderdale from Barranquilla and Cali
LATAM Airlines Colombia
LATAM Airlines Colombia focused its contingency plan on passengers with flights scheduled between August 10 and August 16, 2026, to or from Pereira, Cali, and Armenia airports.
The options made available to affected passengers include:
- Date or Flight Changes: Waived change fees and no fare difference.
- Refunds: Full refund with no penalties.
- Rerouting: Subject to seat availability in the original cabin class.
The carrier is continuously monitoring the situation alongside civil aviation and airport authorities to assess infrastructure integrity. Passengers can manage changes or contact customer service via the airline’s web portal, mobile app, phone (+57 601 518 5800), or WhatsApp (+56 9 68250850).
Wingo
Low-cost carrier Wingo implemented flexibility policies across its entire route network for passengers holding bookings for August 10 and August 11, 2026.
Its available options are:
- Date Changes: Permits travel up to 30 days after the originally scheduled date, waiving change fees and fare differences. This window may be adjusted depending on how the situation develops and directives from regulatory authorities.
- Rerouting: Applicable across the airline’s global route network, subject to availability, for travel within 30 days of the original date.
- Refunds: Request for a 100% refund of the original ticket fare.
Requests can be processed through the airline’s customer support channels in Colombia.
Recommendations for Travelers
All three carriers jointly advise passengers to monitor their flight status on official mobile apps and websites before departing for the airport, and to stay attentive to notifications sent to the contact details listed in their booking records.
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Un apasionado por la aviación, Fundador y CEO de Aviación al Día.