American plans 737 Max tours to convince passengers the plane is safe.
American Airlines plans to convince passengers that the 737 Max is safe to fly. So it’s considering tours and giving potential customers the chance to ask questions of the airline’s pilots and mechanics.
The plans, which have not yet been finalized, were disclosed to airline employees in a call with executives last week, according to American spokesman Curtis Blessing. The plans were first reported by CNBC.
American executives said that it is important to have let customers who are concerned about the jet have their questions answered by pilots or mechanics, CNN reported.
“They’re the ones that … really have the credibility to explain the Max,” said Alison Taylor, American’s chief customer officer, in the employee town hall last week.
The 737 Max has been grounded since March 2019 following two crashes that killed 346 people. The Federal Aviation Administration and other airline regulators around the world are taking the final steps that could approve the plane to carry passengers again, including test flights. Airlines believe regulators could clear the plane for flight as soon as November.
American has scheduled one daily round-trip flight between New York’s LaGuardia airport and Miami between December 29 through January 4.
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