Japan Airlines (JAL) has today been Certified with the highest level 5-Star COVID-19 Airline Safety Rating, becoming one of the few airlines worldwide to achieve this recognition for COVID-19 safety standards.
The Skytrax COVID-19 Rating is the world’s first and only assessment and certification of airline health and safety measures during the coronavirus pandemic that is based on professional and scientific investigation of the standards being provided by an airline at the airport and onboard flights.
Japan Airlines has introduced a well-measured portfolio of safety practices to reduce the risks related to the spread of COVID-19, and this includes all elements of enhanced physical distancing, hand hygiene, and increased disinfection and cleaning protocols in the airport and onboard flights.
As part of the “FlySafe” commitment, Japan Airlines has expedited the rollout of touchless technologies for domestic check-in and bag-drop and recently launched robot customer service assistants to help customers with flight information.
Premium passengers will find new low-contact procedures in the First-Class lounge as JAL has launched electronic a la carte dining ordering and table service and shower booking system. The airline also provides guests with a novel anti-viral wallet for storing face masks when dining.
Onboard flights, JAL has made small but important changes to service delivery to reduce contamination risks, and this includes adapted handling for meal trays and bar items, use of food covers, revised systems for mid-flight dining, and increased inflight sanitisation of high-contact areas such as washroom fixtures and fittings. In addition to this, PPE disposal bags are given, and customers can request spare face masks and sanitiser wipes throughout the flight.
”Since the early stages of the COVID-19 pandemic, the JAL Group has taken proactive steps to implement and strengthen key measures against COVID-19 to provide customers a safe and secure travel experience. Through the efforts of our dedicated staff at the JAL Group, it is certainly an honor to be certified and receive the highest 5-Star COVID-19 Airline Safety Rating by Skytrax. The JAL Group will continue to strengthen our COVID-19 measures and look forward to the day when people around the world can travel safely”, said Yuji Akasaka, President and CEO of Japan Airlines.