Air New Zealand to temporarily suspend flights to Chicago
Air New Zealand announced Tuesday that it will temporarily suspend its nonstop flights between Auckland and Chicago from March 31 to October 25, 2024.
The route is suspended due to availability problems with the Rolls-Royce Trent 1000 engines used in Air New Zealand’s Boeing 787s, which are affecting airlines around the world.
Air New Zealand Chief Customer and Sales Officer Leanne Geraghty says it was a difficult decision to make, but one that results in the least number of customers impacted.
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“We know this will be disappointing for customers travelling to and from Chicago during this period, especially to those travelling over the upcoming April holiday break. It’s not a decision we’ve made lightly and we’re sorry to make this change so close to the time some customers plan to fly.
“Unfortunately, Air New Zealand continues to be impacted by challenges with availability of Rolls-Royce Trent 1000 engines, meaning we will now have up to three aircraft unavailable for an extended period, so we’ve had to review our schedule”.
“We made the tough decision to temporarily pause the Chicago route while maintaining our schedule of up to 35 flights each week to six ports across the US and Canada, so there are still plenty of options to get to Chicago, the US, and beyond”, Geraghty added.
Customers with bookings on Air New Zealand’s Chicago services will be rebooked with a connection through another US airport to get them to their destination as quickly as possible. Customers who booked directly with Air New Zealand will receive their new itinerary within 72 hours and do not need to contact the airline. Those who booked via a travel agent should contact their agent to confirm changes to their itinerary.
Customers can opt to receive a full refund or place their booking into credit.
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