Alaska Airlines Resumes Operations After Technical Failure That Forced Flight Suspension
U.S. carrier Alaska Airlines reported this Friday that it has successfully restored its operations following a technical disruption that forced the grounding of all its flights and led to the cancellation of more than 229 operations at various airports across the country.
A Disruption That Halted Flights
On Thursday evening, Alaska Airlines requested a temporary ground stop order, a measure that also affected its regional subsidiary, Horizon Air, according to a notification from the Federal Aviation Administration (FAA).
The restriction was lifted at 11:30 p.m. local time, allowing for a gradual resumption of operations.
In a statement, the airline assured that its priority was to “restore operations as quickly and safely as possible,” while warning that further delays and adjustments could occur as they normalize the flight network.
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Operational and Financial Impact
To date, Alaska Air Group has not provided an estimate of the financial impact the disruption could have on its fourth-quarter results.
The incident occurred shortly after the company reported third-quarter revenue of $3.77 billion, a 23% increase compared to the previous year.
Due to the operational emergency, the group decided to postpone its earnings conference call, originally scheduled for October 24, so that its teams could prioritize assisting passengers and recovering operations.
System Issues and Customer Response
Although the exact cause of the failure was not disclosed, the airline faced numerous customer complaints on social media.
Via X (formerly Twitter), the company responded to users who reported errors when trying to make bookings on its website and issues with the mobile application.
“Unfortunately, we are experiencing a system-wide outage, but our IT team is working to resolve it as soon as possible,” Alaska Airlines responded on the social media platform.
A Recurring Problem
This is not the first time the company has faced a significant technological disruption. In July, Alaska Airlines also suspended all its flights for approximately three hours due to a failure in its computer systems.
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