Avianca was recognized as the “Best Airline” in Colombia and the “Best Comfort” and “Best Food” in Latin America in the Best Airline Kayak Awards, which are defined according to the rating that users of this travel search engine register on the flight experience offered by the airlines in the region.
This is the third consecutive year that Avianca is recognized in these awards. With more than 13,000 opinions, for this edition, the airline was also included as one of the two best in the “Best Boarding” category and one of the three best in the “Best Airline”, “Best Crew” and “Best Entertainment” categories in Latin America. Throughout 2019, travelers highlighted in their ratings characteristics of the Avianca experience such as service, order and cleanliness of the cabin, and the warmth and attention of the crew.
“For us the Kayak Awards have always had a very special meaning because they come directly from our clients and travelers. Receiving this recognition in the midst of such difficult times and adverse situations commits us even more to improving and ensuring that our clients continue to travel with us with peace of mind and the best safety standards,” said María Paula Duque, Vice President of Strategic Relations and Customer Experience for Avianca.
The methodology of this award was based on the opinions registered by travelers during 2019. To participate in the awards, the airlines selected for each of the regions of the United States and Canada, Latin America, Europe, the Middle East and Africa, and Asia-Pacific had to receive a minimum of 150 comments.
Avianca has already been recognized by travelers on other occasions in international awards, such as 5 Star Airline in the “Major Airline” category of the Apex Awards, as “Best Comfort” and “Best Entertainment” in the Kayak Awards or as the airline with “Best Passenger Comfort” in the TripAdvisor Travelers’ Choice Awards for Airlines in 2019.