Qatar Airways, Delta Air Lines and All Nippon Airways top the list of ‘Best Airlines’ in the world in times of Covid-19 prepared by the travel agency eDreams.
The report published annually by eDreams has been reformulated this year to analyze indicators particularly relevant to travelers during the pandemic, such as average refund time or Covid-free measures on board, EuropaPress reported.
Specifically, Qatar Airways has been crowned as the users’ favorite airline with 4.4 points out of 5. As the agency explained in a press release, its main strengths were the reimbursement rate, valued with the highest score, and the security measures it applies, for which it obtained 4.4 points.
Close behind on the podium are Delta Air Lines, with 4.11 points – 5 points for season tickets and another 5 points for hygiene measures applied – and All Nippon Airways, with 4.09 points, in which the refund capacity (4.9 points) and safety (4.4 points) have had a significant influence.
Within the ranking prepared by eDreams, Binter Canarias is the only Spanish airline, standing out especially for the reliability of its route scheduling (4.8 points) and being the best considered of the entire list in these terms as well as in terms of overall onboard experience and value for money (4.2 points). It scored 2.9 points for refund management and 2.8 points for safety-related issues.
In the section related to the safety of the complete travel experience, eDreams considered aspects such as the alternative of contactless check-in, reduced capacity or seating capacity in the airplanes, temperature control before boarding, the use of a mandatory mask, the offer of a hygiene kit on board, the disinfection of the aircrafts or the existence of HEPA air filters.
In addition to the companies at the top of the ranking, Japan Airlines, Etihad Airways and Turkish Airlines, with a technical tie of 4.4 points, passed “with flying colors” in this respect.
Qatar, Delta and British, the most loyal to refunds
One aspect that has particularly bothered travelers in recent months has been the lack of proactivity or immobility of certain airlines when it comes to handling refunds following the wave of cancellations. Along with Qatar Airways, Delta Air Lines and All Nippon Airways, British Airways (5 points), Air Baltic (5 points) and Bangkok Airways (5 points) stand out positively in this respect.
The most reliable airlines in terms of schedule commitment and adherence to the flight schedule established after the gradual lifting of the restrictions of the first wave of the pandemic were Binter Canarias (with 4.8 points, as indicated above), Qatar Airways (4.2 points), KLM Royal Dutch Airlines and Turkish Airlines, the latter three with 4.1 points.