Avianca asks Aerocivil to clarify and modify resolution on its integration with Viva Air
Within the framework of the integration request between Avianca and Viva Air that began more than eight months ago, after reviewing in detail the conditions set forth by the Civil Aeronautics, Avianca filed appeals in which it requests clarifications and specific modifications that allow the conditions to be viable and applicable in light of the current reality of the country’s air market and that really make the operation of the low-cost airline viable.
“In the current context of the Colombian air market, it is essential to activate quick solutions that provide stability to the system and avoid further damage due to the loss of aircraft, routes or jobs that still depend on the airline Viva. Therefore, the appeal seeks, among other things, that Viva can sustainably operate a minimum number of aircraft from El Dorado airport, while opening wide space for airlines that want to fly to and from Bogota. Additionally, Viva’s operations at peak times will be focused on regions that require broad connectivity such as San Andres, Leticia, Santa Marta and Riohacha,” Avianca said in a statement.
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Regarding passenger protection, Avianca accepted, in general terms, the conditions aimed at protecting passengers affected by the temporary cessation of operations of Viva, including those who had purchased ‘Viva Pass’ tickets with the low-cost carrier.
“The purpose of the appeal is to guarantee the minimum conditions to be able to operate what is left of Viva and thus preserve connectivity in the country and the offer to passengers. From day one we have proposed solutions and protected hundreds of thousands of affected users. We categorically reject the insistence of some competitors to hinder the process with the sole purpose of eliminating what is left of Viva,” said Adrian Neuhauser, President and CEO of Avianca.
“Taking into account the urgency of the affected users to resolve their situation, as well as the need for stability in the Colombian airline industry, we are confident that the Aerocivil will analyze the clarifications in light of the current reality of the low-cost airline,” added Neuhauser.
Finally, Avianca emphasizes that, seeking to preserve the stability of the sector, it has led the protection by having relocated free of charge more than 100,000 Viva and Ultra users, 86% of the total passengers of both airlines, being the only company that has maintained the relocation of affected users at no cost.
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