Passengers select LATAM as “South America’s Leading Airline 2023”

Dergam Mousa

2 years ago

The constant renovation of cabins with ergonomic seats that privilege comfort, the incorporation of technologies and the new gastronomic proposal were some of the attributes that motivated passengers to choose LATAM Airlines as “South America’s Leading Airline 2023” for the eighth consecutive year at the World Travel Awards, also known as the Oscars of the travel industry.

Other qualities that stand out for the selection of this award are the LATAM Play entertainment system with constantly updated exclusive content and the digitization of the customer experience, with emphasis on self-service technologies inside and outside the airport. In addition, the changes in the in-flight gastronomic proposal, with a complimentary service on domestic routes and a unique recipe program for long-haul flights, which emphasizes the cultural and gastronomic heritage of South America, with emerging female chefs representing regional cuisines on board, for long-haul flights.

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“This recognition is a source of pride and cause for celebration for our teams, who every day do their best to deliver excellent service to our customers. We remain focused on improving the flight experience, and we thank our customers for their trust and preference,” said Paulo Miranda, Latam Airlines Group Vice President of Customers.

It should be noted that the WTAs, which this year commemorate their 30th anniversary, are awarded both globally and regionally/internationally, in a wide range of categories including hotels/tourist accommodations, tourist attractions and airlines/transportation. To choose the winners, a voting platform is opened to passengers and professionals who know or have experienced the products or services. From this voting comes the winners of the respective categories, with “airlines” being the largest and most massive of the event.

This year, the awards ceremony took place on August 26 on the island of St. Lucia (Caribbean), during the World Travel Awards Caribbean & The Americas Ceremony 2023, attended by Maite Gallastegui Brana, Assistant Manager Passenger Service, and Claudia Francisca Moya Seguel, Assistant Manager Crew Development, from LATAM.