LATAM Airlines Colombia Launches Temporary Barcelona Route to Mitigate Venezuela Connectivity Emergency
LATAM Airlines Colombia initiated operations on Monday for a new international route between Bogota and Barcelona, located in Anzoategui state. The service aims to offer alternative travel options amid the ongoing contingency affecting the Venezuelan market. This decision seeks to counter severe operational limitations at the country’s primary airport and provide connectivity solutions for affected passengers.
Frequencies and Operational Details: Bogota-Barcelona
The new air link, operated by the Colombian subsidiary of the LATAM Group, will run temporarily throughout the entire month of July. The route has been structured under the following technical and schedule parameters:
- Days of Operation: Mondays and Fridays
- Routing: Bogota – Barcelona – Bogota
- Departure Time from Bogota: 07:35 (Local Time)
- Return Time from Barcelona: 11:40 (Local Time)
Erika Zarante, CEO of LATAM Airlines Colombia, explained that the Barcelona route serves as a strategic corridor to strengthen Venezuela’s international connectivity given the disruptions at Simon Bolivar International Airport—the main gateway serving Caracas—and the current complexities in restoring normal flight operations.
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Contingency Plan and Passenger Flexibility Policy
In addition to launching this new destination, the airline has implemented a commercial flexibility policy for travelers whose flight plans were impacted following the earthquakes recorded on June 24 in Venezuelan territory.
For passengers holding tickets issued to fly between June 25 and July 31, LATAM Airlines Colombia is permitting the selection of one of the following options without additional fees or penalties:
Customer Protection Options:
- Date Change: Flight rescheduling up to one (1) year from the original travel date, maintaining the originally booked cabin class.
- Refund: Full refund of the ticket value.
- Rerouting: Modification of the final destination to the cities of Cucuta, Riohacha, or Barcelona.
Self-Service and Customer Support Channels
The carrier urged all passengers to consistently verify their flight status before heading to any maritime or airport terminals. To facilitate itinerary changes and self-service management, the airline’s official web platform and mobile application remain fully operational.
Furthermore, for personalized assistance, passengers can access the dedicated telephone support line at 601 518 5800 within Colombia, or utilize the instant messaging WhatsApp channel at +56 9 68250850.
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Un apasionado por la aviación, Fundador y CEO de Aviación al Día.