Avianca Launches an Inclusive Website to Enhance the Travel Experience for Passengers with Disabilities

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In its ongoing effort to promote inclusion and accessibility in aviation, Avianca has introduced a new website specifically designed to address the needs of people with disabilities and their companions. This launch underscores the airline’s commitment to eliminating barriers and creating a more comfortable and personalized travel experience for all users.

A Design Focused on Accessibility

Avianca’s new website is the result of a strategic redesign centered on user needs. This intuitive and flexible portal guides travelers from the planning stage of their journey to their arrival at their destination.

The site’s most notable features include:

  • Separate Guides for Medical and Accessibility Topics: This allows passengers to quickly and easily find specific information.
  • Sections Based on Type of Disability: It offers detailed information and personalized recommendations for individuals with visual, auditory, physical, intellectual, and psychosocial disabilities.

An Initiative Supported by Numerous Actions

The launch of this portal adds to over 32 initiatives implemented by Avianca to foster a more accessible aviation environment. Key actions include:

  • Improvements to the Signage on 38 Aircraft: Featuring elements such as braille numbering and higher contrasts to facilitate onboard orientation.
  • Service Guides for Airport Teams: These guides include recommendations and best practices for providing tailored assistance to users based on their type of disability and specific needs.

“Accessibility is a priority for Avianca. Our new website is a significant step toward achieving the goal of removing barriers and making travel easier for passengers with disabilities. By offering detailed and personalized information, we empower them to plan their journeys with greater ease and confidence”, Michael Swiatek, Chief Accessibility Officer at Abra, said.

How to Access the New Website

Interested users can explore the new portal at the following link: Avianca Accessibility Page. Additionally, the airline encourages travelers to provide feedback to continuously improve this tool.

Interested users can explore the new portal by logging on to https://www.avianca.com/es/informacion-y-ayuda/asistencia-especial. In addition, the airline invites travelers to provide feedback to continually improve this tool.

Through this platform and its numerous initiatives, Avianca reaffirms its commitment to inclusion, leading the way toward a more equitable air travel environment for all users.

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